1. Introduction
Moore Collectables ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website moorecollectables.co.uk (the "Website") or make a purchase from us.
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Website or provide us with any personal information.
We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Website. You are encouraged to periodically review this Privacy Policy to stay informed of updates.
2. Who we are
Moore Collectables is a trading name of Moore Collectables Limited, a company registered in England and Wales under company number 16455638. We are the data controller responsible for your personal data.
3. Information we collect
3.1 Personal data
We may collect personal identification information from you that may include, but is not limited to:
- Name
- Email address
- Postal address
- Phone number
- Date of birth
- Payment information (we do not store complete credit card numbers)
- Purchase history
- IP address and browser information
3.2 Non-personal data
We may also collect non-personal identification information about users whenever they interact with our Website. This may include:
- Browser name
- Type of computer or device
- Technical information about users' means of connection to our Website, such as operating system and Internet service providers utilised
- Other similar information
3.3 Cookies and tracking technologies
Our Website may use cookies and other tracking technologies (like web beacons and pixels) to enhance your experience. A cookie is a small file placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website.
Types of cookies we use:
- Essential cookies: Necessary for the Website to function properly
- Preference cookies: Enable the Website to remember your preferences
- Analytics cookies: Help us understand how visitors interact with the Website
- Marketing cookies: Used to track visitors across websites to display relevant advertisements
4. How we collect your information
We collect information from you when you:
- Register on our Website
- Place an order
- Subscribe to our newsletter
- Respond to a survey
- Fill out a form
- Browse our Website (through cookies and similar technologies)
- Communicate with us via email, phone, or other channels
5. How we use your information
We may use the information we collect for various purposes, including to:
- Create and manage your account
- Process and fulfil your orders
- Send you order confirmations and updates
- Process payments and refunds
- Send administrative information
- Respond to customer service requests
- Send you promotional communications (with your consent)
- Personalise your experience
- Improve our Website and product offerings
- Administer contests, promotions and surveys
- Monitor and analyse usage patterns
- Prevent fraudulent transactions and monitor against theft
- Comply with legal obligations
6. Legal basis for processing
We process your personal data on the following legal bases:
- Performance of a contract: Processing necessary for the performance of a contract with you (such as when you make a purchase)
- Legitimate interests: Processing necessary for our legitimate interests, provided those interests don't override your fundamental rights and freedoms
- Legal obligation: Processing necessary to comply with our legal obligations
- Consent: Processing based on your specific consent (such as for marketing communications)
7. Data retention
We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes and enforce our policies.
8. Disclosure of your information
We may share your personal information with:
8.1 Service providers
Third parties that perform services on our behalf, such as payment processing, shipping, data analysis, email delivery and customer service.
8.2 Business transfers
If we are involved in a merger, acquisition or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
8.3 Legal requirements
If required to do so by law or in response to valid requests by public authorities (e.g. a court or government agency).
8.4 With your consent
We may share your information with third parties when we have your consent to do so.
We do not sell, trade or otherwise transfer your personally identifiable information to third parties for marketing purposes without your consent.
9. Data security
We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
10. Your data protection rights
Under data protection laws, you have rights including:
- Right to access: The right to request copies of your personal data
- Right to rectification: The right to request that we correct any inaccurate information or complete incomplete information
- Right to erasure: The right to request that we erase your personal data, under certain conditions
- Right to restrict processing: The right to request that we restrict the processing of your personal data, under certain conditions
- Right to object to processing: The right to object to our processing of your personal data, under certain conditions
- Right to data portability: The right to request that we transfer the data we have collected to another organisation, or directly to you, under certain conditions
- Right to withdraw consent: Where we rely on consent as the legal basis for processing
If you wish to exercise any of these rights, please contact us at support@moorecollectables.co.uk.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
11. Children's privacy
Our Website is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal data from children without verification of parental consent, we will take steps to remove that information from our servers.
12. International data transfers
Your information, including personal data, may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
If you are located outside the United Kingdom and choose to provide information to us, please note that we transfer the data, including personal data, to the United Kingdom and process it there.
13. Third-party links
Our Website may contain links to third-party websites. We have no control over the content, privacy policies or practices of any third-party site. You are subject to the policies of those third-party websites where applicable. We encourage you to review the privacy policies of these third-party sites before providing any personal information.
14. Marketing communications
With your consent, we may send you marketing communications about products, services and promotions. You can opt out of receiving these communications at any time by:
- Following the unsubscribe instructions contained in the email
- Contacting us at support@moorecollectables.co.uk
15. Changes to this Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
16. Contact us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Phone: 07934 062533
Email: support@moorecollectables.co.uk
Post: Moore Collectables LTD, Office 6, Storage King, Water Lane, York, YO30 6PQ
17. Complaints
If you have a complaint about our use of your information, you can contact the Information Commissioner's Office (ICO) via their website at www.ico.org.uk or by calling 0303 123 1113.
Last updated: 27 April 2026