Question 1

What is Moore Collectables?

Accepted Answer

Moore Collectables is a specialist retailer of trading cards and collectibles. We offer a wide range of products including single cards, sealed products, accessories and supplies for collectors and players.

Question 2

What is your business location?

Accepted Answer

We operate exclusively online and ship from York, United Kingdom.

Question 3

How can I contact customer service?

Accepted Answer

You can reach our customer service team via email at support@moorecollectables.co.uk, by phone on 07934 062533, or via the contact form on our website. We aim to respond to all enquiries within 1–2 business days.

Question 4

Where do you ship to?

Accepted Answer

We currently ship within the United Kingdom only. We do not ship to PO Boxes or destinations outside the UK.

Question 5

What are your shipping options?

Accepted Answer

Standard tracked shipping is £3.99 (3–5 business days) and Express tracked shipping is £4.99 (1–3 business days). We primarily use Royal Mail and Evri.

Question 6

Are your products authentic?

Accepted Answer

Yes. Every product we sell is carefully sourced and authenticated. We import directly from verified suppliers to ensure quality and genuine product.

Question 7

Do you sell Japanese and Korean Pokémon?

Accepted Answer

Yes — imports are a key part of what we do. We carry English, Japanese, Korean and Chinese trading card products.

Question 8

Can I return a sealed product I have opened?

Accepted Answer

For trading card sealed products (booster packs, boxes, ETBs, etc.), we cannot accept returns if the seal or packaging has been broken or tampered with. See our returns policy for full details.

Question 9

What is the loyalty programme?

Accepted Answer

Our loyalty programme lets you earn 1 Point for every £1 spent on eligible orders. Redeem 100 Points for £1 off your order at checkout.

Question 10

How do I cancel an order?

Accepted Answer

Order cancellations are only accepted if the order has not yet been dispatched. Please email support@moorecollectables.co.uk with your order number as soon as possible.

Frequently asked questions